About QUEST
QUEST is the quality support tool used and developed by Community Living Trent Highlands, to collect information about support and agency standards that help identify what is important to people AND to measure the quality of supports provided by the agency. It is the agency’s way of checking in and learning about a person’s priorities, preferences, and satisfaction based on their perspectives. This information is then utilized to make organizational improvements and to plan for the future.
Our Interview Process
The Quest Audit Team Interviews a sampling of people and staff from all program areas and departments (including HR, IT/Maintenance, Finance and Administration) during two weeks in May. Information is obtained through the interviews, reviewing supporting documentation and through observations. It was the expectation of all interviewers to do the following:
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- Meet with the person, preferably in the person’s home.
- Spend time with the person observing how the person interacts (or doesn’t interact) with other people.
- Enlist the assistance of the people most familiar with the person and their style of communication in the interview.
- Look to the person for direction and ideas; listen to how the person identifies what is important to them.
- Additionally, through a series of interview questions, survey a random sampling of staff from each team and from all positions, to capture their feelings and observations of quality in their worksite.
Information is acquired by doing an in-person interview and following up with supporting documentation located on the AIMS database and SharePoint. The information received:
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- Provides information about the person’s quality of life.
- Provides the basis for an individualized support plan.
- Provides the basis for service coordination.
- Helps measure the extent to which services are individualized and contribute to individual quality of life and organizational purposes.
More Information
For more information check out our QUEST PowerPoint presentation (in PDF format).
A word about accessibility
These files are in PDF format unless otherwise noted. If these documents are not accessible to you, alternative formats will be provided upon request within available agency resources. Please contact us at info@clth.ca or call (705) 743-2411 for more information.